Standard Bank complaints process
Your Experience Matters. At Standard Bank, we value your feedback and are committed to addressing your concerns through our dedicated complaints process. It is your right to have your grievances heard, and we are here to listen and resolve them promptly.
Complaints can be raised through the following channels:
- By clicking on the below “Let Us Know” button and completing the online complaints form.
- Client Experience Department on Tel: 061 294 2775 or Emailing: [email protected]
- Visiting your nearest branch and speaking to the Branch Manager or directly with your Relationship Manager.
- Client Contact Centre on Tollfree 92860 Tel: 061 294 2136 or Emailing: [email protected]
Once you have raised your complaint through one of the above channels you will be provided with the following:
- A reference number within 24 hours after you’ve lodged the complaint.
- The details of a case manager who will manage your complaint, and who will revert to you within 24 hours.
- Regular updates on the progress of your complaint until resolution and should more time be needed to investigate the case manager will inform you.
- The outcome will be communicated to you in your preferred method of communication.
Should you be dissatisfied with the outcome of your complaint, you may lodge a formal complaint with the regulator.
Bank of Namibia
Complaints Department
Tel 061 283 5111
Email [email protected]
Website www.bon.com.na
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