Credit card

With our Credit cards, there is no need to carry cash or a chequebook and there is no transaction fee charged on your purchases. It is the ideal way to pay – no purchase is too big or too small – and by charging all your purchases to your credit card, you only have one statement to manage. Your card is ideal for travelling as over 30 million merchants accept it worldwide and at all MasterCard and Cirrus ATMs. We have the following credit cards available to you

Silver credit card

What it offers me?

  • Free secondary cards
  • Free SMS notifications
  • Free basic travel insurance

The following transactions are free:

  • Cash deposits
  • Free provisional or historical statements
  • Balance enquiries at ATMs
  • You receive up to 55 days' interest-free credit. If used wisely, this could be your most effective financial management tool

Qualifying criteria

  • If you earn N$7 000 gross a month or more you qualify for a Silver credit card
  • If you are 21 years or older. (Below the age of 21 years, a guarantor needs to sign surety)
  • You may apply if you have a Transactional account with Standard Bank and are a resident of Namibia

How do I apply?

Visit your nearest Standard Bank branch with the following documentation:

  • A valid identity document
  • Proof of income
  • Proof of residential address, which maybe in the form of a utility bill

Gold credit card

What it offers me?

  • Free secondary cards
  • Free SMS notifications
  • Free basic travel insurance

The following transactions are free:

  • Cash deposits
  • Free provisional or historical statements
  • Balance enquiry at an ATM
  • You receive up to 55 days' interest-free credit. If used wisely, this could be your most effective financial management tool

Qualifying criteria

  • You need to earn N$ 20 000 gross a month or more
  • If you are 21 years or older. (Below the age of 21 years, a guarantor needs to sign surety)
  • You may apply if you have a Transactional account with us and are a resident of Namibia

How do I apply?

Visit your nearest Standard Bank branch with the following documentation:

  • Your valid identity document
  • Proof of income
  • Proof of residential address, which maybe in a form of a utility bill

Private banking credit card

What it offers me?

Your Private Banking credit card is accepted internationally and is perfect for your day-to-day transacting needs

  • Free secondary cards
  • Free SMS Notification
  • Free basic travel insurance

The following transactions are free:

  • Cash deposits
  • Free provisional or historical statements
  • Balance enquiry at an ATM
  • You receive up to 55 days' interest-free credit. If used wisely, this could be your most effective financial management tool

Qualifying criteria

  • Contact your Private Banker if you are a Private Banking customer and would like to apply for a credit card
  • You need to earn N$ 70 000 gross a month or more and be 21 years or older. (Below the age of 21 years, a guarantor needs to sign surety)
  • You may apply if you have a Transactional account with us and are a resident of Namibia

How do I apply?

Visit your nearest Private Banking Suite with the following documentation:

  • Your valid identity document
  • Proof of income
  • Proof of residential address, which maybe in a form of a utility bill

Corporate credit card

The Corporate Credit card is exclusively for businesses, making it easy to manage and keep track of expenses from travel to office supplies. Your credit card can handle all your commercial requirements, whether you are a one-man business or a large corporation

What does it offer my company?

We believe that peace of mind is key to running your business finances and have designed the Standard Bank Corporate Credit card to offer you these features:

  • Total management control of travel, entertainment and other expenses
  • Up to 55 days' interest-free on Point of Sale purchases
  • Free travel insurance cover
  • Over 30 million merchants and 900 000 ATMs internationally will accept your corporate card
  • Your corporate card replaces cash and reduces the risk of cheque fraud or stolen cash
  • Accounting expense control and auditing are simplified
  • Reduces the need to maintain a creditor's book
  • Offers a convenient direct debit order facility
  • Free lost card protection


Qualifying criteria

A registered company

How do I apply?

Visit your nearest Standard Bank branch with the following documentation:

  • Your identity document
  • Your company financials
  • Company documents

Insurance

Credit Card insurance benefits 

Travel insurance

Standard Bank travel insurance is a benefit on all Standard Bank Master Card and Visa cards.
When you purchase your public conveyance travel tickets with your Standard Bank credit card you receive automatic basic cover and have the option to take up additional cover at preferential rates.

Best suited for:

  • Yourself
  • Yourself and your spouse
  • Yourself and your children
  • Your whole family

New benefits in line with your card cycle renewal date

Funeral insurance

Funeral expense cover, ranging from N$2700 to N$4000 depending on the segment of your credit card. The benefit is payable on the death of the cardholder and you have the option to buy up additional cover from as little as N$47.00

Lost card protection

Free lost card protection protects you against loss caused by fraudulent use of your card if it is lost or stolen up to 24 hours prior to first reporting of the event to the bank. It does not cover transactions in which your PIN was used.
Once you have reported your card lost or stolen, our Lost Card department will issue you with a reference number, which must be quoted to our financial crime division in the event of fraudulent transactions appearing on your card account

Please note:

  • You are not protected against transactions in which your PIN is used.
  • You may not be protected if you fail to report the loss of your card as soon as possible or within 24 hours, or if you compromised your card details to a third party, depending on the circumstances.
  • You must take all reasonable steps to prevent any unauthorised use of the credit card

*Terms and conditions apply

LoungeKey Namibia Ts & Cs

Terms and Conditions – LoungeKey Programme

These Terms become effective when you accept the Standard Bank LoungeKey Programme by accessing a lounge Key airport lounge with your Standard Bank MasterCard.  You must know, understand and comply with these Terms, as they form a binding agreement between you and us.

1. Definitions

We have defined some words for consistency. Singular words include the plural and the other way around.

  
  

Word

  
  

Meaning

  

Account

The account(s) opened in our books in your name and   linked to a Standard Bank Private Banking or Prestige Banking  Package.

Bank Card

Your Standard Bank MasterCard Gold or Private Banking   Credit Card.

Cost(s)

The fees, costs, tariffs, taxes, commissions, levies   and other charges which you must pay to us and / or LoungeKey in respect to the   LoungeKey Programme.

LoungeKey Company

LoungeKey Limited, a third party that we have entered   into an agreement with to provide the services to you.

LoungeKey Conditions of Use

The terms and conditions of use and access of   the LoungeKey Programme as stipulated by the LoungeKey Company.

LoungeKey Programme

The programme managed by the LoungeKey Company to whom   certain airport lounges subscribe, to which you may have access.

Terms

These terms and conditions of use applicable to your LoungeKey   Programme.

we, us, our or Standard Bank

Standard Bank Namibia Limited and its successors or   assigns.

Accountholder, you, yourself or your

Our client.

2. Granting access to the LoungeKey Programme

2.1 We grant access the LoungeKey Programme on invitation by us only or upon applying for an Account.

2.2 If the Account becomes dormant or you close your Account, the LoungeKey Program will automatically be cancelled without notice to you.

2.3 We reserve the right at any time in our sole discretion and without notice to revoke membership to LoungeKey or to terminate the LoungeKey Programme.

3. Use of the LoungeKey Programme

3.1 The use of the LoungeKey Programme is not transferable and you may only use the LoungeKey Programme until either the expiry date shown on the LoungeKey website or app, or until the expiry of your Bank Card, or until the agreement between the Bank and the LoungeKey Company is terminated, which ever one is earlier.  The LoungeKey Programme may not be used by any person other than the eligible Accountholder.

3.2 Admittance to the airport lounges is conditional upon presentation of your valid Bank Card as well as you or your guests being in possession of a valid flight ticket and travel documents for the same day of travel.

3.3 When presenting your Bank Card on entering the LoungeKey airport lounge, you are required to inform lounge staff that you wish to enter the lounge using the LoungeKey Programme. Lounge staff will verify eligibility to enter the lounge by checking your Bank Card visually and then electronically recording the means of access through a card reader, or otherwise entering the details into a secure system. Lounge staff will also enter the number of guests (if any) accompanying you in the LoungeKey airport lounge. If requested, you must sign the card reader screen, which will reflect the number of accompanying guests, if any.

3.4 The electronic record of your LoungeKey airport lounge visit will be considered valid evidence of you visiting the lounge.

3.5 Your Bank Card may only be used to access airport lounges that are, at that stage, affiliated to the LoungeKey Programme. 

3.6 LoungeKey information, including the list of such participating lounges, and more detailed information about those lounges, including location, opening times, facilities available and specific conditions applicable to each lounge, can be obtained from any of the following sources:

 3.6.1 The LoungeKey App (you must create a web profile and password at the abovementioned website before you can access information in the LoungeKey App);

 and 3.6.2 The LoungeKey customer service call centers (contact information is listed on the LoungeKey website). 

3.7 It remains your responsibility to confirm that airport lounges you will visit are part of the LoungeKey Programme. 3.8 By using your Bank Card, you accept and agree to be bound by these Terms.

4. Accountholder’s Costs and entitlements

4.1 Costs associated with the LoungeKey airport lounge visits shall be borne by yourself and be charged to your Bank Card.

4.2 You shall be charged within 45 days of the LoungeKey airport lounge visit and the amounts will be reflected on your Account statement.

4.3 You shall be charged a fee of equivalent of $27.00 per visit.

4.4 We may amend the airport lounge visit Costs from time to time.

4.5 The LoungeKey Programme benefits are applicable exclusively to you and no one else. The Costs for your spouse and / or your guests shall be borne by yourself and shall be charged to your Bank Card.

4.6 Every guest that accompanies you on a visit to an airport lounge will be regarded as a separate visit e.g. if you and two guests visit an airport lounge it is treated as three visits.

4.7 It remains your responsibility to keep a record of all your visits to airport lounges. We do not take responsibility to keep such a record for you and cannot provide such information to you.

4.8 We may amend the airport lounge visit Costs from time to time.

5. Closing your Bank Card

5.1 You must tell us by phoning your Private Banker or our customer contact centre on +264 61 294 2126 if you want to close your Account. 

5.2 You must destroy your Bank Card by:

5.2.1 cutting through the magnetic stripe and number; and

5.2.2 scratching out the numbers appearing on the signature panel of the card.

5.3 A Bank Card that is not destroyed correctly may still be used.  Should this happen you will be responsible for the LoungeKey transaction and associated Costs.

5.4 We may cancel the LoungeKey Programme without notice to you in the case of fraud, or if we suspect fraud on your Account, or if the law forces us to, or if we need to protect our interest.

5.5 In the event that you close your Account, any outstanding Costs for airport lounge visits made by you and any guests, will be payable immediately.

5.6 All amounts you owe us will immediately become due and payable to us if:

5.6.1 you request us to close your Account;

or 5.6.2 we terminate the LoungeKey Programme under these Terms;

or 5.6.3 we close your Account;

or 5.6.4 you breach any aspect of these Terms;

or 5.6.5 you die.

6. Disputes with the LoungeKey Company

6.1 We will not be liable to you if the LoungeKey Company refuses to accept the Bank Card.

6.2 All complaints relating to any LoungeKey airport lounge visit should be made within six months of the relevant lounge visit.

6.3 A dispute between you and the LoungeKey Company or the airport lounge operator will not give you the right to:

6.3.1 be exempted from your obligation to us or LoungeKey for any payment to be made for visits to the airport lounges;

6.3.2 instruct us to do a chargeback of any payment already made to the LoungeKey Company for services obtained with the Bank Card.

6.4 You may dispute airport lounge visit payments charged to your Account with respect to any transaction that was not authorised by you. We will investigate it after we receive a declaration made under oath from you confirming that you did not authorise the transaction.

6.5 Based on the outcome of the investigation, we will have the sole discretion to reverse such unauthorised payment.

6.6 Queries and disputes about payments should be directed to Standard Bank and not to any airport lounge operator or the LoungeKey Company as they do not have records of payments.

6.7 For any queries, please contact your Private Banker or our customer contact centre on +264 61 294 2126.

7. Cancellation or suspension of the LoungeKey Programme

7.1 We may cancel or suspend the use of the LoungeKey Programme upon prior reasonable notice to you if we cancel our arrangements with the LoungeKey Company.

7.2 The LoungeKey Programme will always remain our property and, without us losing any right to any claim which we may have against you, we will have the right to:

7.2.1 suspend the LoungeKey Programme if you are in default of any of your obligations under this agreement or any other product agreement linked to your Private Banking Package;

7.2.2 cancel the LoungeKey Programme if the Account is closed or changed to any other product offered by us.

7.3 If the LoungeKey Programme has been cancelled:

7.3.1 the Bank Card may no longer be used for this purpose;

and 7.3.2 we will notify the LoungeKey Company or any person who should know of the cancellation without incurring any liability.

7.4 In the event of the LoungeKey Programme being cancelled or having expired, the Bank Card shall be invalid for the lounge access service effective from the cancellation date or the expiry date (as applicable).  You will not be able to access a participating lounge with an invalid Bank Card.

8. Duty when your Bank Card is lost, stolen or misused

8.1 If you have lost your Bank Card or it has been stolen or misused or used by any other person without your authority, you must notify us immediately.  We will stop your LoungeKey Programme linked to the lost, stolen or misused Bank Card and issue a replacement Bank Card with access to the LoungeKey Programme upon your request as soon as reasonably possible after being advised to do so via your Private Banker or our customer contact centre on +264 61 294 2126.

8.2 We shall levy a charge for the replacement card.

9. Liability if your Bank Card is lost, stolen or misused

9.1 You will not be liable for use of your Bank Card at a LoungeKey airport lounge after you have notified us of its loss, theft or misuse and we have stopped it in accordance with the provisions of clause 8 above.

9.2 You will be responsible for all transactions made with your Bank Card at LoungeKey airport lounges before we stop it in terms of clause 9.1 above.

9.3 In cases where access has been gained and / or losses have been caused by someone other than you using the Bank Card, you will remain liable for use of the Bank Card unless you can prove that you complied with the provisions of clause 8 and that such use and / or loss was not as a result of your fraudulent intent or negligence.

10. Additional Terms applicable to the LoungeKey Programme

10.1 Please see the LoungeKey Conditions of Use available online at www.loungekey.com.  You acknowledge and agree that by using the LoungeKey Programme, you agree to and accept these Conditions of Use.

10.2 All participating airport lounges are owned and operated by third party organisations.  You and accompanying guests (for whom you are liable) must abide by the rules and policies of each participating airport lounge.  Access may be restricted due to space constraints, but this will be wholly at the discretion of each individual airport lounge operator.  Neither the LoungeKey Company nor Standard Bank has control over the facilities offered, the opening or closing times, the length of time you may spend in the airport lounge, any charges payable for extended airport lounge visits or the personnel employed by the airport lounges.  The LoungeKey Company will use every endeavour to ensure the benefits and facilities are available as advertised, and neither the LoungeKey Company nor Standard Bank warrant or guarantee in any way that the said benefits and facilities will be available at the time of your visit.

10.3 Participating airport lounges have no obligation to announce flights and you accept that the LoungeKey Company or Standard Bank shall not be held liable for any direct or indirect loss resulting out of you and / or accompanying guests failing to board your flight(s). It is your responsibility to check the relevant entry requirements for any country being visited and to have the correct travel documentation for the journey.

10.4 Access to the lounges for children and the Charges for such visits varies across the lounges and you are advised to check the individual lounge description before travelling.

10.5 The provision of free alcoholic drinks (where local law permits) is at the discretion of each lounge operator and in some cases may be limited or unavailable. In such cases you are responsible for paying any charges for additional consumption direct to the airport lounge personnel.

10.6 Telephone and Wi-Fi facilities (where available) vary from airport lounge to airport lounge and are provided at the airport lounge operator's discretion.

10.7 Charges for any other airport lounge facilities are at the discretion of each airport lounge operator and you are responsible for paying these direct to the airport lounge personnel.

10.8 Admittance to lounges is strictly subject to you and any guests being in possession of a valid flight ticket and travel documents for the same day of travel. Airline, airport and other travel industry employees traveling on reduced-rate tickets may not be eligible for access. Outside the US, flight tickets must be accompanied by a valid boarding pass for a departing flight, i.e. outbound passengers only. Please note some lounges in Europe are located within designated Schengen areas of the airport which means that access is only provided to these lounges if you are traveling between Schengen countries (an up to date list of Schengen countries is detailed at http://ec.europa.eu/dgs/home-affairs/what-we-do/policies/borders-and-visas/schengen/index_en.htm.).

10.9 Admittance to lounges is subject to you and any guests (including children) behaving and dressing in accordance with the relevant lounge terms and conditions and any person not complying with such terms and conditions may be asked to vacate the lounge facilities.

11. Privacy

11.1 Your information consists of the details you and others give us during your relationship with us. It includes information from your requests and instructions, details and analysis of your LoungeKey transactions, and other information we gain from operating your Account and the services provided.

11.2 We will keep your information private and may share it only:

11.2.1 if you ask us to share it with others or you have agreed to us doing so;

11.2.2 with the LoungeKey Company (acting as program managers) and others who are involved in helping to manage your Account and our services to you;

11.2.3 to meet our obligations to any regulatory authority;

or 11.2.4 if the law requires or permits it or it is in the public interest.

11.3 We will use your information to:

11.3.1 provide you with the LoungeKey Programme and to update our records;

11.3.2 recover debts;

11.3.3 prevent fraud;

11.3.4 perform compliance and regulatory checks;

and 11.3.5 identify other products and services which might interest you and improve our business relating to such products or services.

11.4 You must notify us immediately of any change to your personal details.

12. Indemnity

12.1 You undertake and agree to indemnify, keep indemnified and hold us harmless against any claims, including costs and expenses (which includes costs on an attorney and client, if so awarded) arising from any loss or damage, howsoever caused, as a result of these Terms and incurred in connection with the use of any airport lounge facility and / or negligence or fraudulent intent.

13. Disclaimers

13.1 We are neither responsible for, nor liable to you, for any losses due to:

13.1.1 any of your instructions not being sufficiently clear;

13.1.2 any failure by you to provide correct information;

13.1.3 any indirect, special or consequential losses;

13.1.4 our taking any action required by any government, federal or state law or regulation or court order;

13.1.5 anything specifically excluded or limited elsewhere in these Terms.

14. Addresses for notices

14.1 The address you supply on your Account will be regarded as your chosen address where notices may be given and documents in legal proceedings may be served on you. You must notify us in writing, delivered to one of our branches or via email immediately if your chosen physical or email addresses change.

14.2 You should send any legal notice to us at our chosen address: Standard Bank Namibia Attention:  Head Legal Standard Bank Centre, Town Square 5th Floor Cnr of Werner list and Post Street Mall Windhoek, Namibia

14.3 You acknowledge and agree that our agreement will be regarded as having been entered into in Namibia and any breach of this agreement will be considered as having taken place in Namibia.

14.4 Any correspondence that we send to you by post will be considered to have arrived within seven days of posting and any correspondence that we send to you by fax or email will be considered to have arrived on the day that it was sent and any correspondence we send to you by courier will be considered to have arrived when delivery was acknowledged at your chosen address.

14.5 We are obliged by law to regularly update your personal particulars, such as your residential address and contact information. We may contact you from time to time in this regard.

15. General

15.1 These Terms will be governed by the laws of Namibia.

15.2 We reserve the right to change these Terms (including bringing in new terms, changes in the fees, and the services we offer) at any time.

15.3 These Terms may also be changed in order to comply with any government, regulation or laws.

 


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