Standard Bank customers to benefit from reduced bank fees

20 Dec 2018

“Our annual pricing review is in line with our customer-centric approach, committed to provide Namibians with access to affordable and accessible banking services.  To ensure that the benefits of technological changes are passed on to our customers, our business banking clients, including small and medium enterprises will now enjoy a 30% reduction in electronic transaction fees on our internet banking platform. We will not be increasing electronic banking fees for our retail clients on Internet Banking, Cellphone Banking and the Standard Bank APP.  Monthly subscription for all our electronic channels are free of charge,” said Mercia Geises, Head of Personal and Business Banking.

As part of the pricing review, monthly management fees for pensioners were reduced to zero and we have introduced interest payment on positive current account balances held by pensioners, said Geises.

Debit order fees will remain unchanged and Penalty Based fees on unpaid debit orders will be reduced by 50%.

“It makes no sense to dig a deeper hole for a customer who is already finding it difficult to catch their breath,” added Geises.

Standard Bank’s Head of Personal Banking, Rejoice Itembu said, “Our bundled pricing option offers unlimited electronic transactions which include domestic debit card purchases, inter- account transfers, and electronic payments.  Additionally, the bundle includes funeral cover to the value of N$10 000, physical impairment cover up to N$110 000 and death cover up to N$110 000”. 

Itembu further encouraged clients to make use of Standard Bank’s digital channels, “As we continue to digitize our services with the latest technology our Internet Banking, Cellphone Banking, the Standard Bank App and Paypulse provides you with access to banking services at your convenience, 24/7 in the palm of your hand.  Through these self-service channels our customers can conveniently buy airtime, buy electricity, send money to friends and family by issuing them with a BlueVoucher.” 

All Standard Bank branches will display the 2019 pricing. The new bank fees will also be published on our website