These measures include maintaining of social distancing and avoiding crowded areas. Whilst we agree fully that banking is an essential service that needs to remain accessible and operational in order to keep your lives and our economy going, it is important that this is done safely and in the spirit of the strong measures announced by the Ministry of Health.
We encourage our clients to transact from their homes using our digital offerings such as internet banking, mobile phone banking and our Apps such as PayPulse as well as our ATMs and visit our branches when it is absolutely necessary. These digital solutions provide for a convenient, safe, secure way of transacting and is available 24 hours.
Visits to physical facilities present increased risks of infections or spreading the virus and work against the spirit of social distancing when we should remain in our homes as much as possible. The encouragement to make use of digital solutions is supported by significant fee reductions on all our online banking platforms.
All transactional fees relating to Value Added Services (TV subscription, electricity purchases, TN Mobile / MTC prepaid-airtime, TN Mobile / MTC contracts) have been waived while cell phone banking and third-party payments (Enterprise Online, Internet Banking and Standard Bank App) will be discounted with 25% from 01 April 2020 until 30 June 2020. These services are essential and can best procured from the comfort of your home.
We also have full appreciation for the fact that your loved ones depend on you for financial support to get through these challenging times. In order to facilitate the instant and convenient way of remitting cash, the pricing on BlueVouchers transactions will be reduced by 10% effective 01 April 2020 until 30 June 2020. BlueVouchers can be issued from Internet banking, Cell phone banking and the PayPulse App.
Our ability to enable cash deposits at our ATM’s (into your own and any 3rd party account at Standard Bank) comes in very handy and we will ensure that our ATM network is available to enable cash withdrawals and cash deposits should the need arise. All our facilities and ATMs are being cleaned more frequently, and sanitizers are being made available at all our branches and ATMs across the country. We are waiving fees and charges relating to balance enquiries on ATM’s.
Standard Bank’s Head of Personal and Business Banking (PBB), Mercia Geises assures clients that “we are here to assist and guide you to ensure that you receive the necessary uninterrupted service and that we will endeavour to be always available and accessible in these challenging circumstances. Our call centres, private bankers and relationship managers are there to assist you. Plans are in place to ensure that this is done effectively and efficiently”.
She added that Standard Bank will continue to assess the situation as things unfold and will continue to review decisions in the interest of clients and our country’s economy.