Since learning of the incident on 23 May 2020, the bank took a proactive stance to investigate the matter and establish the facts relating to the time when the client visited the branch on 12 May 2020.
After studying the Closed-Circuit Television (CCTV) footage, we have ascertained the following facts about the incident in question:
• The client visited the Standard Bank Walvisbay branch on 12 May 2020, around 12:20 and left the branch at 13:50.
• The client was sanitised before he entered the branch.
• The client was wearing a mask when he entered the branch and throughout his time in the branch.
• As standard procedure, the client entered his name and contact details in the client register as required by our COVID-19 mitigation measures.
• There were no more than 10 clients in the branch at the time when the client visited our branch.
• While in the branch, the client engaged five of the bank’s staff members with various requests.
• When we were informed on 23 May 2020 that Patient 21 visited our branch and tested positive for COVID-19, we worked with Government’s COVID-19 response team and the Government’s COVID-19 medical team and shared all the details and facts relating to the visit and other information required for contract tracing.
• We took precautionary measures and conducted a disinfection and decontamination of the Walvisbay branch with Bidvest on the 25th of May2020 in preparation for our business opening on Monday the 26th of May 2020.
• The safety and well-being of our clients and our employees is our foremost priority so is curbing the spread of Covid-19. As part of our business continuity management, we replaced the entire staff compliment that was working in the branch between the 12th of May 2020 and the 23rd of May 2020. These staff members will be tested as a matter of urgency and they are currently under self-quarantine.
• It is important to note that today, the 26th of May 2020 is day 14 since the client visited our premises. Whilst our staff have not demonstrated symptoms of COVID-19 in the 14-days since the client visited our branch, we will have these staff members tested and get results as soon as possible.
The bank has been applying strict health and safety protocols at all its facilities across the country since the start of the State of Emergency to prevent the spread of infections, and these will be continued and heightened.
The measures include:
1. Sanitising clients upon entering our facilities and all other points of presence.
2. Enforcing the requirement for all clients to wear masks upon entering any of the bank’s facilities countrywide.
3. Wearing of masks and gloves by all our staff.
4. Sanitizing all surfaces and ATM’s countrywide on a regular basis.
5. Installation of glass panels at counters and reception areas to provide a barrier between clients and staff.
6. Enforcing strict social distancing within all our facilities.
7. Placing clearly marked social distancing signage in and outside our facilities.