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Merchant services

Our merchant services have been designed to keep pace with your changing business needs, whether you need a standalone offering, or a more complex integrated solution. What it offers you: • Accept customer card payments • Increase potential customer spend in your store • Reduce the risk associated with excessive cash handling • Enable effective cash flow, as settlement happens regularly.

What does it offer me

Card acceptance

We are certified with a number of associations (i.e. VISA, MasterCard International, Diners Club International) to enable a wider variety of acceptance for your business.

 

Transaction types

Merchant services give you the flexibility to perform purchases, refunds and reversals.   

 

Automatic end-of-day            

We will automatically bank your terminals at the end of each day to ensure you have the cash flow to run your business on a daily basis.

 

Daily reports and monthly statements

Daily activity reports and monthly statements are automatically generated and emailed to your designated recipients. These reports highlight all transactions that were settled into your account from the previous day as well as fees incurred and adjustments.

 

Mark-off file

We provide you with a machine readable mark-off file to assist in improving your back-office reconciliation processes.

 

Merchant tax invoice

A tax invoice will be sent to directly to you via email on the last day of each month, containing a summary of your card activity for month. The Merchant tax invoice also provides you with a view of commissions and monthly fees that you have incurred.

 

Fraud monitoring

We have a number of fraud-monitoring tools that detect suspicious behaviour and reduce potential losses to you and us as the bank.

 

Support

We will provide you with access to a readily available support team to manage your technical or business-related queries.

Stand alone

A standalone merchant solution is an independent acceptance medium that does not integrate into your till system, and, as such, offers fast, cost-effective deployment into your store.

 

What it offers you:

  • State-of-the-art point-of-sale (POS) devices that are sourced from international suppliers
  • Various communication methods
  • A complete PCI-DSS-compliant ecosystem to ensure your customers’ card details are never compromised
  • Daily automated banking and activity reporting
  • Acceptance of MasterCard, VISA and Diners Club Cards

 

Switchless solution (semi-integrated)

A switchless solution offers the efficiency of Stand-Alone coupled with the value of enhanced reconciliation without large investment costs. With a switchless solution, a simple software application is deployed onto your till system, which becomes a driver that opens and closes a transaction between your till system and the Stand-Alone device.

 

What it offers you:                   

  • State-of-the-art point-of-sale (POS) devices that are sourced from international suppliers
  • Various communication methods
  • Link between your till system and device
  • A single point of entry for cashiers that enables a reduction in errors and fraud, resulting in an improved customer experience
  • A complete PCI-DSS-compliant ecosystem to ensure your customers’ card details are never compromised
  • Daily automated banking and activity reporting
  • Acceptance of MasterCard, VISA and Diners Club Cards

 

Integrated Solution*

We understand that as your business grows and becomes more complex, so too do your needs. As such, we have designed an integrated solution for your evolving needs that integrates into your till system for fast, effective central processing.

 

What it offers you:

  • A versatile and compact PIN pad that connects to your till system
  • A complete PCI-DSS-compliant ecosystem to ensure your customers’ card details are never compromised
  • Daily automated banking and activity reporting
  • Acceptance of MasterCard, VISA and Diners Club Cards
  • A mark-off file that enables difficulty free reconciliation
  • A single point of entry for cashiers that enables a reduction in errors and fraud, resulting in an improved customer experience
  • Transactions processed through your existing communication infrastructure, reducing dependency on SIM cards

*Note: We have various preferred payment service providers that will be able to assist with the integration which we will introduce to you.

eCommerce

Our virtual online solution allows you to accept payments through your online website in a secure, fast and effective manner via the payment service provider of your choice.

 

What it offers you:      

  • Transactions are completely secure (each transaction is authenticated)
  • A user-friendly web interface
  • The ability to view all transactions that occurred, enabling effective reconciliation
  • Flexible and open architecture, allowing quick configurations of new products
  • A check-out facility that is flexible
  • Daily automated banking and activity reporting
  • Acceptance of MasterCard and VISA

*Note: We will introduce you to our various preferred payment service providers that will be able to assist with the integration.

 


 
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