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If I have paid off my bond, does it mean that I cannot make use of it in the future?
If you have not cancelled your bond it is possible for you to leave the bond in safe keeping with us and you can then apply for a re-advance or our Access Bond facility at a later date. We will look at your request without a new bond needing to be registered.
Why is the insured value of my property higher than the market value?
The insurance figure is for replacement costs. In a "worst case scenario" it could be necessary to partly demolish and remove rubble from the property before rebuilding the damaged parts of the dwelling. These extra costs are included in the insured value.
A lump sum has been paid into my home loan account, why didn't my installment come down in line with the reduced balance?
We do give you the option to reduce your installment if you wish to do so. You may prefer to have your installment stay the same when a lump sum is paid, as this helps to reduce the amount owing on your bond much quicker. If you wish to reduce the installment, you must address a written request to our Customer Contact Centre.
Can two debit orders run from two different accounts for the bond repayment?
No, the debit order cannot be processed from two different accounts.I have paid up my bond, but have not received my title deed.
You must send us a written request to cancel the bond before we release the title deed.
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