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Payment
We keep a record of every cardholder's payments.
- A good payment history is one in which at least the minimum payment is made on time every month.
- A bad payment history includes missed and late payments.
Due date
The due date is the date by which your monthly payment should have reached us. The due date is usually about five days before the statement closing date to allow us to process the payment.
If your minimum monthly payment is not made on time, you will be charged a late payment fee. For your convenience, we offer a Direct Debit Order which will automatically debit your Standard Bank savings or current account with the monthly payment. If your transaction account is with another bank please fax your banking detail through to us on +264 61 294 21 38
to enable us to set your Direct Debit Order up for you.
To find our more, please call us on +264 61 294 21 38 and a consultant will gladly assist you.
Other payment information:
Minimum payments
Arrears
Fixed arrangements
Minimum payments
When you receive your credit card statement, you will see that it shows the minimum payment and the date on which it is due. The minimum payment is 5% of the outstanding balance or N$25.
You may pay your account
- By Direct Debit Order;
- Using Standard Bank Internet Banking;
- At any Standard Bank branch.
If you choose the two methods of payment, your account will be credited on the same day.
Arrears
Once your account falls behind it is very difficult to bring it back into order. To avoid this, pay your accounts every month.
If your minimum monthly payment is not made on time, you will be charged a late payment fee.
Fixed arrangements
If you are unable to make minimal payments on your account you may enter into a fixed arrangement with us. A fixed arrangement is an agreement to pay an amount that you can afford every month.
- We need details of your income and expenditure.
- The card account will be closed until the balance has been paid in full. Once the account has been paid in full you may apply for the card to be reinstated. Whether the card is approved depends on how well you kept to the terms of your fixed arrangement.
To make a fixed arrangement, please contact card division collections on ++264 612 94 2138
If your card is damaged or lost
If your card is damaged or lost, please call +264 61 294 21 38 immediately. Always keep a record of your card number. Have your card number or identity number handy, and we will replace your card as quickly as possible. Please note the reference number provided by the call centre.
Please note
A lost card is replaced with one bearing a new card number. A new Pin will also be issued and sent to your branch. If you have debit orders against your card account, you will need to give your new card number to the organisations concerned.
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