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If your statement shows a transaction that you neither made nor authorised, you must contact us within 60 days by letter or call. +264 61 294 21 38
If you have a query on your account you may complete a dispute form which is available at your branch, or fax a letter of dispute to +264 61 294 21 38
- Your dispute will be sent to the relevant merchant through its banker.
- Merchants keep slips for a limited time only, which is why you need to act within 60 days of the transaction date.
- If the merchant is unable to provide proof of the transaction or you can show that the slip is not genuine, the transaction will be reversed.
- If you made the transaction, you will be charged a fee for the dispute. This is why it is important to keep all your slips.
If there are any fraudulent transactions on your card after it is reported lost, you will have to complete an affidavit before a commissioner of oaths. The affidavit must be sent to our fraud department in Namibia before your account is credited with the disputed amount.
Our postal address for disputes is PO Box 3327, WIindhoek, Namibia
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