Internet banking > General Infomation > Overview > Phishing Scams System specifications Security Cost FAQ's Phishing Scams Registrations How to log on Reativation Linking Accounts   Don't get caught through phishing What is phishing? What to look out for (Bogus emails and sites) How is it done? What we are doing to protect you How you can protect yourself What you can do if you suspect phishing If you've given out your details Don't get caught through phishing We're all used to getting some pretty strange emails in our inboxes asking us to "click here" or send information about ourselves, or even making promises of great wins. While Internet offers convenient access to services such as shopping and banking, it also holds risks to the security of your personal information and money. One such risk is "phishing", used by criminals in ever-changing ways to ultimately take your money. What is phishing? Criminals use phishing to try to get you to give them your banking and other personal information. What to look out for Here are some examples of recent phishing attempts: Latest bogus emails Internet Banking Status Notification Online Banking Account Statement Code_Error Customer Service Alert Alert- Online Account Directives Standard Bank Account Information - Access Suspended Your Online Account Is Currently Suspended.!!! Your access online has been terminated !!! Security message Bogus emails archive Funds Have Been Transferred to Your Standard Bank Account. SECURITY ALERT - Email OTP delivery Customer Internet Banking Update Notice RE: Confirm Your Standard Bank Internet Banking Access Your Online Banking Profile has Been Blocked IMPORTANT NOTICE:Security Alert Notification Message Important security alert! SSL Server Alert Important Security Alert ! Important Notice: (Update your Internet Banking Security) Verify your email address Secuirty Alert: Account De-activation Notice! Important: verification of home address [SPAM] Security Alert: Compulsory Online Banking Update Bogus sites http://www.minneolacma.com/site/images/stand.htm How is it done? Usually, you will receive an email from the fraudsters that appears to be from us with a link to a site that is very similar to ours. In most cases you would find it very difficult to tell that the site is not ours. The email will ask you to provide your customer selected pin (CSP) and password, card details or account numbers. Another way criminals use is to send you an email claiming to be from your Internet service provider (ISP) that include links to their genuine site. Once you are linked to the site a pop-up window appears requesting your credit card information. What we are doing to protect you We are committed to protecting the confidentiality of your banking details. We are always looking out for sites that pretend to represent Standard Bank or any of our subsidiaries. When we find one we take measures to close them down as soon as we can. We also do our best to make sure our customers are told of new ways criminals may try get information out of you. On the top-right of this page you will find previous examples of emails they have sent before. To make online transacting safer, you should make use of our free security and authentication services. These include One-time password is a unique, compulsory and time-sensitive password used as added security on selected Internet banking transactions. The password will be sent to you by email or SMS and is valid for one Internet banking session. This service is free. My Notification is an email or SMS service that informs you when profile amendments, new beneficiary additions, amendments to existing beneficiaries and once-off payments are carried out on Internet banking. Payment confirmation is a message that informs both you and the person or company you are paying that a transfer or payment has been successfully completed. We offer you free McAfee Antivirus software when you register for our Internet banking service. How you can protect yourself Never give your personal details to anyone without making sure that they are who they say they are. A Standard Bank representative will never ask you for personal or banking information in an email. You should view emails and pop-up windows asking for your personal information with the same amount of suspicion you would the person behind you in an ATM queue. Treat emails that appear to be from us asking for personal details with suspicion Never reply to their email or get into a conversation with them Never provide your personal details, for example, your PIN or account details by email Do not follow any links in emails to reach our Internet banking website. Always enter our website address (www.standardbank.com.na) to connect to our Internet banking site. What you can do if you suspect phishing Let us know if you are not sure about an email or website saying it Standard Bank's. Please forward the email to secure@standardbank.co.za and we'll investigate. Do not respond to that email. We will get back to you in a few hours after we've investigated it. By sending it to us you may help us close down an illegal site and help save others from falling victim to these criminals. If you've given out your details Call us immediately on 0800 028 000 or +264 61 294 2126 if you think you have in one way or another given your banking details to a criminal. This line is open 24 hours a day.   Disclaimer | Conditions of access | Privacy and security statement