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We view our customers' security as a top priority.
One-time password (OTP)
A one-time password (OTP) is a unique and time-sensitive password used as added security on Internet banking. The password will be sent to you by email or SMS and is valid for one Internet banking session.
- Add beneficiaries
- Amend beneficiaries
- Make once-off payments
- Reset your CSP and password. You don't need to go to a branch
- Amend your personal details on the profile page
The benefit of using an OTP is that you authorise the transactions on your accounts using a unique password. If you do not have an OTP you will not be able to perform any of the above activities. There is no charge for using the service.
Secure connection
Our Internet banking service complies with international Internet security standards and is built according to the highest encryption specifications (128-bit secure encryption). This means a secure link is established every time you perform an online transaction and that any information you send us can only be interpreted by our Internet banking system. No third party can access any of your personal information. KPMG and Deloitte and Touche have audited our service and secure encryption infrastructure.
Firewall and anti-virus software
These can be downloaded directly from our Internet banking site once you have logged on.
This service is currently free.
Keeping your logon information secure
A calculator-type PIN pad will pop up when you have to enter your customer-selected PIN (CSP). Instead of using the keyboard to type in your CSP, click the numbers on the PIN Pad using your mouse. This protects you against third parties accessing your PIN information via so-called "spyware" software.
You will also need to enter a password, which must contain both numbers and letters, using your keyboard.
Remember, to protect the security of your account never give your ATM card PIN, CSP or password to anyone, not even our consultants.
SMS updates
If you register for this service you will receive instant SMS notification when you log-on, when beneficiaries are loaded or amended, when your Internet banking profile is amended and when making a once-off payment. To register for the service, click on My notification and follow the instructions.
This service is currently free.
Internet Security Tips
Never allow your browser (Internet Explorer or Netscape) to save your PIN.
Keep your Internet banking, ATM PIN and customer-selected PIN (CSP) safe. Don't keep them in the same
place as your card.
Do not run any program files unless you know where they come from and that they are safe.
Ensure you are on our Internet banking website by checking the address and that the site is secure by
looking for the security certificate
 in the bottom right corner
of your browser.
Install the anti-virus package and keep it updated.
Control access to your computer. Do not allow anyone to install programs on your computer without first
checking that it is safe to do so.
To access Internet banking, log on to www.standardbank.co.za and click on "Internet banking" or type in
our full Internet banking address (https://www.encrypt.standardbank.com.na). This is more secure than
linking from other sources.
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